Return & Refund Policy

Last Updated: August 6, 2026

At Shada Belgium, we aim to provide quality products and reliable wholesale service. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

Before returning any product, customers must contact Shada Belgium and receive confirmation from our team.

To be eligible for a return, products should generally:

• Be unused and in their original condition

• Be free from damage caused after delivery

• Include original packaging, labels, or accessories where applicable

• Be accompanied by the relevant order or invoice information

Certain products may be excluded from return due to their nature or applicable legal requirements.

2. Wholesale Orders

Our business primarily serves wholesale customers, retailers, and businesses.

Return and refund conditions for wholesale orders may differ from consumer purchases and may be agreed upon at the time of ordering.

Customers should confirm the applicable return conditions before placing large or customized wholesale orders.

3. Damaged Products

If you receive a product that is damaged, defective, or otherwise unsuitable, please contact us as soon as possible after receiving the order.

Please provide:

• Order or invoice number

• Description of the issue

• Photographs or videos showing the damage, where appropriate

• Any other information requested by our team

After reviewing the issue, we may offer an appropriate solution, which may include replacement, exchange, repair, credit, or refund, subject to applicable law and the circumstances of the case.

4. Incorrect Products

If we send an incorrect product, quantity, size, or item compared with the confirmed order, please contact us promptly.

We will review the order and, where appropriate, arrange a replacement, exchange, refund, or another suitable solution.

5. Change-of-Mind Returns

Returns based solely on a customer's change of mind may be subject to specific conditions.

For wholesale or business-to-business orders, returns are generally subject to the agreed terms of the order and may not be accepted unless previously agreed.

For consumer purchases where mandatory Belgian or EU consumer rights apply, those statutory rights remain unaffected by this policy.

6. Non-Returnable Products

Depending on the circumstances, certain products may not be eligible for return, including products that:

• Have been used or damaged after delivery

• Have been modified or altered by the customer

• Are personalized or specially ordered

• Cannot reasonably be resold due to their condition

• Are excluded from return under applicable law

This does not affect any mandatory rights that cannot legally be excluded.

7. Return Shipping

Where a return is approved, we will inform you whether return shipping is the customer's responsibility or whether Shada Belgium will arrange or reimburse the return.

If a product is confirmed to be defective, damaged upon delivery, or incorrectly supplied by us, we will determine the appropriate return-shipping solution in accordance with applicable law and the circumstances of the case.

8. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, the refund will generally be processed using the original payment method, where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

9. Partial Refunds

In some situations, only part of an order may qualify for a refund.

For example, this may occur when:

• Only some products are defective or incorrect

• Only part of an order has been returned

• Certain items are excluded from the return

• A partial credit has been agreed with the customer

10. Exchanges

Where available, an approved return may be exchanged for another product or an alternative item.

The availability of an exchange depends on product stock and the circumstances of the return.

11. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may not be possible once an order has been prepared, dispatched, collected, or otherwise processed.

For wholesale orders, cancellation conditions may depend on the specific order and any agreement made between the customer and Shada Belgium.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or remove any mandatory rights provided to consumers under applicable Belgian or European Union law.

Where statutory consumer rights apply, those rights will take precedence over conflicting provisions of this policy.

13. How to Request a Return

To request a return, please contact us with:

Order/Invoice Number:
Customer Name:
Product(s):
Reason for Return:
Photos or Supporting Information: Where applicable

Please do not send products back before receiving return instructions from our team.

14. Contact Us

For return, exchange, or refund inquiries, please contact:

Shada Belgium

Wholesale Showroom 1:
Rue Brogniez 75
1070 Anderlecht, Belgium

Wholesale Showroom 2:
Rue Brogniez 19
1070 Anderlecht, Belgium

Phone: +32 491 353251
Email: shahin@shadabelgium.com